Refund Policy
Refunds are not guaranteed. Management will review each refund. A $50.00 Administration fee will be applied to all refunds.
Private Lesson
24 hours notice must be given in order to receive a refund. A $50.00 Administration fee will be applied to all refunds.
Beginner Specials
If you wish to cancel, you must do so 24 hours prior to your lesson or the full amount of the lesson will be charged to your credit card.
Prior to Opening Day
Lesson packages and Membership refunds will be issued. A $50.00 Administration fee will be applied to all refunds.
During Ski Season
A doctor's note must be provided in order to receive a possible refund. Refunds will be pro-rated and a $50.00 Administration fee will be applied.
Memberships: You can receive a refund, minus $50.00 Administration fee, if you contact a Lakeridge representative before December 23rd. After December 23rd there will be NO REFUNDS.
Area Lift Ticket and Rental Equipment
No refunds will be issued for area tickets or rental equipment.
Lift Tickets that fall off:
If your ticket falls off, your ticket will not be replaced. You are responsible for your ticket after purchase.
Rental Equipment Policy
- Anyone renting equipment, regardless of age, must leave a signed Visa card or Mastercard imprint that can be picked up upon the return of equipment. Debt can be used as well, please refer to the Rental page for detailed debt deposit outline.
- No other pieces of ID (Drivers licenses/passports/cell phones) are accepted.
- Additional costs will be applied if equipment is returned late.
- All rental snowboard and snowblades must be returned to the rental shop when going in for any break (i.e. food, coffee or washroom break).
- Those renting equipment are responsible for lost, stolen and damaged equipment.
Ticket Removal Policy
Certain Lakeridge personnel have been given the authority to warn skiers/snowboarders and, if necessary, remove their tickets or season passes for out of control or irresponsible skiing / snowboarding, being intoxicated or for any other act deemed unacceptable.