Accessibility at Lakeridge Resort Limited

DOWNLOAD ACCESSIBLE CUSTOMER SERVICE POLICY

Lakeridge Resort is taking necessary steps to improve the usability of our website. If you have trouble typing, moving a mouse or reading, eSSENTIAL Accessibility can greatly enhance your experience at ski-lakeridge.com and give you access to a suite of tools that can help you navigate our web.  To download keyboard and mouse replacement solutions free of charge, click on link.  essential accessibility  http://essentialaccessibility.com/how-it-works.php  

MOUNTAIN ACCESSIBILITY:

Lakeridge Resort welcomes disabled skiers and our lift personnel are trained to help out with special loading requests. If you have any questions, please contact our Director of Outside Operations before heading to the resort. (John Tustian: 905-649-2058 x23 or [email protected])

Lakeridge does not have a training program for beginner disabled skiers. For more information on Resorts that offer training and lessons, please please visit  Ontario Track 3 Ski Assocation and the Canadian Association for Disabled Skiing

Washrooms:
You have access to wheelchair accessible washrooms in the main chalet, first floor.

Parking
Designated disabled parking spaces are located at the east side of the main parking lot beside the chalet. Please note that you must display a blue disabled permit in your vehicle.

Tickets

  • Lakeridge Resort does not offer ticket discounts for people with disabilities.
  • Ski "buddy" or support workers are not eligible to receive a free ticket or discounts.

Communication:

  • We will communicate with people with disabilities in ways that take into account their disability.

Telephone Services:

  • We are committed to providing fully accessible telephone service to our customers.  We will offer to communicate with customers by mail or email if telephone communication is not suitable to their communication needs or is not available.

Assistive Devices:

  • We are committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our services.

Correspondence:

  • We are committed to providing accessible correspondence to all of our customers. For this reason, documents will be provided in the following formats upon request: hard copy, large print, email.  We will answer any questions customers may have about the content of the document in person, by telephone or email.

Use of Service Animals and Support Persons:

We are committed to welcoming people with disabilities who are accompanied by a service animal and/or support person on the parts of our premises that are open to the public. (No dogs allowed on the ski runs and/or lifts) At no time will a person with a disability who is accompanied by a service animal and/or support person be prevented from having access to his or her service animal and/or support person while on our premises.

“No pet” policies do not apply to guide dogs, service animals and/or service dogs.

Food Service Areas:

  • A customer with a disability that is accompanied by a guide dog or service dog will be allowed access to food service areas that are open to the public unless otherwise excluded by law.
  • Other types of service animals are not permitted into food areas due to the Health Protection & Promotion act, Ontario Regulation 562 section 60.

Exclusion Guidelines:

  • If a guide dog, service animal or service dog is excluded by law (see applicable laws below) Lakeridge Resort will offer alternative methods to enable the person with a disability to access goods and services, when possible (for example, securing the animal in a safe location and offering the guidance of an employee).

Recognizing a Guide Dog, Service Dog and/or Service Animal:

  • If it is not readily apparent that the animal is being used by the customer for reasons relating to his or her disability, Lakeridge Resort may request verification from the customer.

Verification may include:

  • a letter from a physician or nurse confirming that the person requires the animal for reasons related to the disability;
  • a valid identification card signed by the Attorney General of Canada; or,
  • a certificate of training from a recognized guide dog or service animal training school. 

Care and Control of the Animal:

  • The customer that is accompanied by a guide dog, service dog and/or service animal is responsible for maintaining care and control of the animal at all time.

Allergies:

  • If a health and safety concern presents itself for example in the form of a severe allergy to the animal, Lakeridge Resort will make all reasonable efforts to meet the needs of all individuals

Feedback Process:

  • To help the Company ensure that the delivery of service to those with disabilities is provided in an effective and timely manner, the customer is invited to provide their feedback verbally (in person or by telephone), or written (hand written, delivered, or email). 

All feedback will be directed to:
Jennifer Osborne, Director of Indoor Operations.
790 Chalk Lake Rd, Uxbridge, Ontario, L9P 1R3
905-649-2058 x30 or josborne@lakeridgeresort.ca

Documentation:

  • We will, upon request, give a copy of the policies, practices and procedures required under the Ontario Regulation 429/07 to any person.  When giving documents required under the Customer Service Standard to a person with a disability, it will be provided in a format that takes into account the person’s disability.

References:

Accessibility for Ontarians with Disabilities Act, 2005 (AODA)
Accessibility Standards for Customer Service, Ontario regulation 429/07
Blind Person’s Right Act, 1990
Dog Owners’ Liability Act, Ontario
Food Safety & Quality Act 2001, Ontario Regulation 31/05
Health Protection & Promotion Act, Ontario Regulation 562
Ontario Human Rights Code, 1990

Lakeridge Resort is nestled in the beautiful Oak Ridge Moraine and offers year-round fun for everyone including skiing, snowboarding, and snow tubing during the winter season and mountain biking, hiking, climbing, and leadership camps during the summer. Learn more »

Stay Informed!