Refund Policy

Refunds are not guaranteed. Management will review each refund. A $50.00 + HST Administration fee will be applied to all refunds.

Walk-In Private Lessons,  Beginner Group, 3 Person & 4 Person Lesson Packages
Lessons can be rescheduled/cancelled with no penalty by providing at least 24 hours notice.   A $50.00 + HST administrative fee will be charged for lessons cancelled with-in 24 hours and/or no shows.

Lesson Programs: 8-week Group, 5 & 8 week Private Programs
Cancellations or changes must be done one week before start of programs. A $50.00 + HST Administration fee will be applied to all refunds.  Programs begin on January 4th & 5th.   No refunds after December 28th, 2019.

Medical Injuries Only (5 or 8 week Lesson Programs)
A doctor’s note must be provided in order to receive a possible refund. Refunds will be pro-rated and a $50.00 + HST Administration fee will be applied.

Season Passes: You can receive a refund, minus $50.00 + HST Administration fee, if you contact a Lakeridge Representative prior to the beginning of the season.   NO REFUNDS after opening day. 

Lift Ticket and Rental Equipment
No refunds will be issued for lift tickets or rental equipment.

Lift Tickets that fall off:
If your ticket falls off, your ticket will not be replaced. You are responsible for your ticket after purchase.

Rental Equipment Policy

  • Additional costs will be applied if equipment is returned late.
  • All rental snowboard and snowblades must be returned to the rental shop when going in for any break (i.e. food, coffee or washroom break)

Ticket Removal Policy

Designated Lakeridge personnel have the authority to warn skiers/snowboarders/tubers/snowskaters and, if necessary, remove their tickets or season passes for out of control or irresponsible skiing / snowboarding, being intoxicated or for any other act deemed unacceptable.