Frequently Asked Questions

790 Chalk Lake Road, Uxbridge, Ontario L9P 1R4

Our resort is accessible by car. Shuttle services and public transport currently do not come to our resort.

Our local taxi service is – E and W North Taxi | 24 hours/7days a week | 905-260-8444

You can reach Guest Services by phone at 905-686-3607  ext: 0. Our staff is available to assist you with any questions or concerns.

Visit our careers page on the website to view current job openings.

Opening day is dependent on mother nature. Estimated opening day can range between late-November to mid-December. Join our newsletter on the ‘contact’ page of the website to be notified of our opening day. You can also follow us on social media (Facebook/Instagram to see pictures and updates on our Snowmaking process leading up to the start of the season!)

The home page & lift ticket page of our website will provide an up to date list of our hours of operations, hours are subject to change due to the weather.

Gift Certificates are available in any dollar amount for Lift tickets, Snow Tubing and Lessons.  You purchase the Gift Certificates on site at Lakeridge, as they are not available online.  (you can purchase as many as you wish)

If you are unable to come on site we can leave the gift certificate at Lakeridge for whom you are buying it for or we can put them in regular mail (gift certificates will not be replaced if they don’t arrive) or we can arrange a courier at your cost.

Gift certificates do not expire and can be used for activities purchased on site only. Important Note:  Gift certificates are not valid for online purchases at this time and cannot be used as a method of payment to prebook ski or snowboard lessons online.  Lessons can be pre-booked in person at the resort with a gift certificate or purchased online with a credit card.  Instructor availability is not guaranteed without pre-booking your lesson and we recommend planning ahead.

No refunds or change requests will be issued on the day of your scheduled activity.

Lift Tickets will be eligible for a refund or date change if we receive notice by the refund deadline of 12:00pm the day prior to your scheduled activity.  Refund requests received after this deadline will not be eligible.  Refunds requests maybe subject to a 15% administration fee.  Please see refund options below.

All refund requests must be made by email to  admin@lakeridgeresort.ca.   Please include your order number and specify the refund option you are requesting.   Review options below.

OPTION #1

A refund minus a 15% administration fee, issued to the same method of payment used for the original purchase.

OPTION #2

A 100% refund issued as resort credit which can be applied to future purchases.  Resort credit does not expire.

NOTE:

• No refunds or change requests will be issued on the day of your scheduled activity.
• No refunds or change requests will be issued after 12:00pm the day before your scheduled activity.
• We do not guarantee snow conditions, weather conditions, open terrain or number of lifts operating.
• Please allow up to 2 business days for your refund to be processed.

No refunds or change requests will be issued on the day of your scheduled activity.

All Equipment Rentals are non-transferable.

Rental Equipment will be eligible for a refund or date change if we receive notice by the refund deadline of 12:00pm the day prior to your scheduled activity.  Refund requests received after this deadline will not be eligible.  Refunds requests maybe subject to a 15% administration fee.  Please see refund options below.

All refund requests must be made by email to  admin@lakeridgeresort.ca.   Please include your order number and specify the refund option you are requesting.   Review options below.

OPTION #1

A refund minus a 15% administration fee, issued to the same method of payment used for the original purchase.

OPTION #2

A 100% refund issued as resort credit which can be applied to future purchases.  Resort credit does not expire.

NOTE:

• No refunds or change requests will be issued on the day of your scheduled activity.
• No refunds or change requests will be issued after 12:00pm the day before your scheduled activity.
• We do not guarantee snow conditions, weather conditions, open terrain or number of lifts operating.
• Please allow up to 2 business days for your refund to be processed.

Snow tubing tickets will be eligible for a refund or date change if we receive notice by the refund deadline of 12:00pm the day prior to your scheduled activity.  Refund requests received after this deadline will not be eligible.  Refunds requests maybe subject to a 15% administration fee.  Please see refund options below.

All refund requests must be made by email to  admin@lakeridgeresort.ca.   Please include your order number and specify the refund option you are requesting.   Refund options are as follows:

OPTION #1

A refund minus a 15% administration fee, issued to the same method of payment used for the original purchase.

OPTION #2

A 100% refund issued as resort credit which can be applied to future purchases.  Resort credit does not expire.

NOTE:

• Refund or date change requests will not be accepted after the deadline of 12:00pm the day prior to the scheduled activity.
• We do not guarantee snow conditions, weather conditions, the amount of open terrain or number of lifts operating.
• Please allow up to 2 business days for your refund to be processed.

There is an inherit risk when participating in Snow Sports.   No refunds or credits will be issued due to injuries sustained at Lakeridge Resort.

Advance online reservations for lift tickets are highly recommended, especially during peak times. You can book your tickets online to guarantee availability.

No, snow tubing tickets must be purchased separately.

You will need to purchase a new lift ticket.

Please email admin@lakeridgeresort.ca for assistance in changing the date. Note, that any difference in price will need to be paid.

Simply show your order confirmation or barcode to one of our Customer Service Representatives inside the chalet to pick up your tickets.  Please enter through the southwest doors.

The order confirmation/barcode will be sent to the email provided during your order. Please check your junk/spam mail folder. If you have still not received this information please visit Guest Services located in the Chalet.

A lift ticket is required to have access to any of the slopes at Lakeridge resort, including the Magic Carpet hill. A ‘Magic Carpet Only ticket’ is available if you wish to only use the magic carpet area during your visit.

Yes! We offer rentals for ski & snowboard packages, helmets & clothing. You can reserve your gear online or in person at our rental shop.

Yes, we have a repair shop located at the resort where you can get ski or snowboard maintenance and repairs. Contact our rental shop for more details on the services available.

Bring a equipment lock to secure your personal equipment to our ski/snowboard racks outside the chalet. If you do not own a lock you can purchase them from our Boutique.

Skis and snowboards are not permitted inside the chalet. Equipment should be secure to the racks outside the chalet when entering the building.

Speak with a cashier at the ticket desk or call guest services at 905-686-3607 x0, a supervisor will be able to create a lost item report to notify you if the equipment is turned in or found. Lakeridge staff are not responsible for lost or stolen equipment.

Helmets are mandatory in the Terrain Park, Snowcross, Banked Slalom and on all jumps. Helmets are available to rent for $14.25 plus HST.

A lift ticket must be purchased. No complimentary ticket will be issued.

Night passes can not be used during the day.  Night pass holders can purchase a lift ticket upgrade by the hour.  Max is 3 hours.

Contact the season pass coordinator at lessons@lakeridgeresort.ca or speak with a supervisor at the ticket desk. Your first reprint will be $100+ HST, Second reprint will be 50% + HST of the original season pass price.

Proof of age is required when picking up passes.  All ages quoted as of December 31st, 2024.

Yes! We offer midweek, night and anytime season passes that provide access to the resort throughout the ski season. Early bird rates are available, so be sure to check our website for pricing and details.

Our lift passes are specific to our resort and cannot be used at other ski areas. We recommend purchasing our lift tickets or passes for access to our facilities.

Season passes will be mailed to the address listed on your Lakeridge profile. Ensure that an appropriate photo is included on your profile to avoid delays in printing.

Absolutely! We offer beginner group lessons as well as private lessons for all skill levels. Our professional instructors will help you build confidence and improve your skills on the slopes.  Reservations should be made on our website prior to your arrival.

We offer lessons for all ages! Students ranging from age 3-adult can join our private lesson’s, while adults can register for private as well as our ‘Discover Skiing’ and Discover Snowboarding’ group lessons. See lessons page on our website for more details.

No refunds or change requests will be issued on the day of your scheduled activity.

All refund requests must be made by email to  admin@lakeridgeresort.ca.   Please include your order number and specify the refund option you are requesting.   Review options below.

OPTION #1

Refund requests must be submitted by 12:00 PM the day prior to your scheduled activity.  We will process your refund using the same payment method, and an administration fee of 15% of the order total will be applied.

OPTION #2

Refund requests must be submitted by 12:00 PM the day prior to your scheduled activity. Full refund is provided as store credit that can be applied for future purchases.

NOTE:

• No refunds or change requests will be issued on the day of your scheduled activity.
• No refunds or change requests will be issued after 12:00pm the day before your scheduled activity.
• We do not guarantee snow conditions, weather conditions, open terrain or number of lifts operating.

Yes, we have ample parking available, including designated areas for accessible parking. Parking is free.

Yes, we have several dining options including out main cafeteria and our outdoor Poutine Shack. Enjoy a variety of meals and snacks to keep you energized throughout the day.

Lakeridge accepts Cash, VISA, Mastercard, Amex and Debit

For larger items like clothing and bags please visit our Lost & Found bins located between the main floor dining area and the public washrooms. For smaller or more valuable items like phones, credit cards, sunglasses etc. Please speak with a cashier at the ticket desk. We keep a record of lost items and will do our best to help you retrieve them.

Yes, we have ski and snowboard racks located at the east and west side of the chalet. Equipment locks can be purchased from our boutique. Ski and Snowboard’s are not permitted inside the chalet.

Lakeridge provides an Ablution and Prayer Room which is located on the lower floor near the kitchen.

Lakeridge currently does not offer any overnight amenities. Motels & Bed & Breakfast’s are located in Uxbridge as well as in nearby towns including Stouffville, Markham and Port Perry.

Yes, we offer small day-use lockers for rent for $2.00 per entry on the first floor of the chalet. These can be used to store small personal items while you enjoy the slopes.

Yes, complimentary Wi-Fi is available in the chalet of the resort. Connectivity may vary depending on location.

Yes! Please ensure you also bring an equipment lock to secure your personal items to our outdoor racks. Lakeridge is not responsible for lost or stolen belongings.

Cameras are welcome, but drones are NOT permitted on the resort for safety reasons. Please respect our policies to ensure everyone’s enjoyment and safety.

For the safety and comfort of all guests, pets are not allowed in the resort areas. Service animals are, of course, welcome.

Food purchased from outside establishments is NOT permitted in the chalet.  Homemade bagged lunches can be consumed in the cafeteria.  No cooking equipment allowed.

For safety reasons, sleds and carriers are not permitted on the slopes.

Dress in layers to stay comfortable on the slopes. We recommend a moisture-wicking base layer, an insulating middle layer, and a waterproof outer layer. Don’t forget gloves, a hat or helmet, and goggles.

We aim to provide the best snow conditions possible, but we can’t guarantee snow coverage. Check our website for updates on snow conditions and any relevant policies.

Yes! Night skiing is offered from 4:30pm until close. The resort is well lit to enjoy all our available slopes after dark.

Absolutely! We offer snow tubing as a fun and exciting 2-hour activity. Check our website for details on pricing and availability.

Our resort features a variety of terrain, including beginner slopes, intermediate trails, and advanced runs. We also have dedicated areas for terrain parks for those looking for a challenge.

There are no age restrictions for skiing or snowboarding. Tubing has a height requirement of 42″, all children five or younger must be accompanied by a paying adult.

Helmets are mandatory in the Terrain Park, Snowcross, Banked Slalom Run and on all jumps. Helmets are available to rent for $14.25 plus HST.

Designated Lakeridge personnel have the authority to warn our customers and if necessary remove their ticket or season pass for out of control or irresponsible skiing/snowboarding or snow tubing, being intoxicated or for any other act deemed unacceptable.

No, Lakeridge does not participate in the Grade 4, 5 or 6 Snow Pass Program.

See the Code of safety

In case of an emergency, please go to the ski patrol hut located on the north side of the chalet. Our patrol team is trained to handle a variety of situations and will provide assistance as needed.

If you’re feeling unwell or get injured, please seek assistance from our ski patrol or visit the first aid station immediately. Your safety is our priority, and our team is trained to provide the necessary help.

See the Code of safety