Frequently Asked Questions

We have compiled a list of Frequently Asked Questions (FAQ) covering common concerns and questions asked by visitors to Lakeridge Resort. If you do not see your question listed, or require further information, please contact customer service directly at 905-649-2058.

Are helmets mandatory?

Helmets are mandatory in the Terrain Park, Snowcross, Banked Slalom Run and on all jumps. Helmets are available to rent for $13.30 plus HST.

Can night season passes be used during the day?

No, but you can purchase a Lift Ticket upgrade by the hour.

What happens if I forget my season pass?

A lift ticket must be bought. No complimentary ticket will be issued.

What happens if I purchased a season pass and never picked it up?

A refund will be issued, minus the $60.00 + HST admin fee if your request is received by a Lakeridge Representative before December 23rd.

Lost season pass

First renewal: $58.50 | Second renewal: 50% of the original pass price.

Picking up passes

Proof of age is required when picking up passes.  All ages quoted as of December 31st, 2021.

Method of payment

Lakeridge accepts cash, Visa, Mastercard and debit.

Does a lift ticket and season pass include snow tubing?

No, snow tubing tickets must be purchased separately.

How do I secure my skis or snowboard?

Bring a lock or purchase one from our boutique.

Can I bring equipment into the building?

No, all skis and snowboards must remain outside on ski racks provided.

Does Lakeridge participate in the Grade 5 Snow Pass Program?

No, Lakeridge does not participate in the Grade 4, 5 or 6 Snow Pass Program.

What happens if my lift ticket falls off?

You will need to purchase a new lift ticket.

Do you need to be vaccinated?

• Proof of vaccination is not required to enter the chalet to purchase tickets, rentals, boutique items or takeout food. Masks are face coverings must be worn inside the chalet.
• Guests are not required to show proof of vaccination to access the ski hill or lifts.
• Guests are not required to show proof of vaccination to access the snow tubing park.