Equipment Rentals

• Those renting equipment are responsible for damaged, lost or stolen equipment
• Lakeridge Resort is not responsible for damaged, loss of stolen property left on Lakeridge’s premises by our guests
• If you require bindings to be adjusted, Lakeridge Technicians can adjust many different makes of bindings (please refer to the Repair Shop Page)

Equipment Rentals are non-transferable.

Equipment Rentals are eligible for a refund or date change if we receive notice by the refund deadline of 12:00pm the day prior to your scheduled activity.  Refund requests received after this deadline will not be eligible for a refund, resort credit or date/time change.  Refunds requests maybe subject to a 15% administration fee.  Please see refund options below.

All refund requests must be made by email to  admin@lakeridgeresort.ca.   Please include your order number and specify the refund option you are requesting.   Review options below.

OPTION #1

Refund requests must be submitted by 12:00 PM the day prior to your scheduled activity.      We will process your refund using the same payment method, and an administration fee of 15% of the order total will be applied.

OPTION #2

Refund requests must be submitted by 12:00 PM the day prior to your scheduled activity. Full refund is provided as store credit that can be applied for future purchases.

NOTE:

• Refund requests received after 12pm the day prior to your scheduled activity will NOT be eligible for a refund, resort credit or date/time change.
• We do not guarantee snow conditions, weather conditions, open terrain or number of lifts operating.

• To make the most of your time on the slopes, please arrive 30 minutes before your scheduled time slot
• Parent or guardian signatures are needed on the rental release for people under 18 years of age
• Know the Skier or Snowboarders height before purchasing online
• Know the Skier or Snowboarders weight before purchasing online
• Skier Shoe Size/ Length of foot (heel to toe) in Centimeters  *preferred for fastest service and best fit*

Yes, we have a repair shop located at the resort where you can get ski or snowboard maintenance and repairs. Contact our rental shop for more details on the services available.

Skis and snowboards are not permitted inside the chalet. Equipment should be secure to the racks outside the chalet when entering the building.

Bring a equipment lock to secure your personal equipment to our ski/snowboard racks outside the chalet. If you do not own a lock you can purchase them from our Boutique.

What you can do for us :

• The customer must be ready to go outside before entering rentals as they will not be able to get outdoor clothing on inside of rentals
• 1 parent per child maximum to accompany the child through the rental department
• No personal belongings besides footwear may be left in the rental department
• Customers may choose to leave their footwear in the cubbie where their boots came from, store them in their vehicle or a coin operated locker
• All equipment must be returned to rentals at the sliding glass doors at the end of your ski time.

• All rental equipment (boots, clothing, goggles, helmets, skis and snowboards) will be disinfected and cleaned for next cycle of use
• Rental equipment purchased for a lesson program will be pre-set and ready for 2nd day of programs