Refund Policy

No refunds or change requests will be issued on the day of your scheduled activity.

All refund requests must be made by email to  admin@lakeridgeresort.ca.   Please include your order number and specify the refund option you are requesting.   Review options below.

OPTION #1

Refund requests must be submitted by 12:00 PM the day prior to your scheduled activity.  We will process your refund using the original payment method, and an administration fee of 15% of the order total will be applied.

OPTION #2

Refund requests must be submitted by 12:00 PM the day prior to your scheduled activity. Full refund is provided as resort credit that can be applied to future purchases.

NOTE:

• No refunds or change requests will be issued on the day of your scheduled activity.
• No refunds or change requests will be issued after 12:00pm the day before your scheduled activity.
• Resort credit is non-refundable.
• We do not guarantee snow conditions, weather conditions, open terrain or number of lifts operating.
• Please allow up to 2 business days for your refund to be processed.

CANCELLATIONS/REFUNDS AND CHANGES:

1.  You may qualify for a refund prior to December 21, 2026.  A $75.00 + HST administration fee will apply.
2.  No refunds after December 21, 2026.
3.  No-shows will not be refunded or rescheduled.
4.  Lesson time or program changes can be made at no cost subject to availability up to October 31, 2026.  After this date, changes will be subject to a $25.00 + HST admin fee.  No changes after December 21, 2026.

Lost tickets will not be replaced. Once purchased, you are responsible for your ticket. Please ensure it is securely fastened to the provided ski wire.

No refunds or change requests will be issued on the day of your scheduled activity.

All refund requests must be made by email to  admin@lakeridgeresort.ca.   Please include your order number and specify the refund option you are requesting.   Review options below.

OPTION #1

Refund requests must be submitted by 12:00 PM the day prior to your scheduled activity.      We will process your refund using the original payment method, and an administration fee of 15% of the order total will be applied.

OPTION #2

Refund requests must be submitted by 12:00 PM the day prior to your scheduled activity. Full refund is provided as resort credit that can be applied to future purchases.

NOTE:

• No refunds or change requests will be issued on the day of your scheduled activity.
• No refunds or change requests will be issued after 12:00pm the day before your scheduled activity
• Resort credit is non-refundable.
• We do not guarantee snow conditions, weather conditions, open terrain or number of lifts operating.

Skiing and Snowboarding involve inherent risk.   Participants accept all risks associated with the sport.   No refunds or credits will be issued due to injuries sustained at Lakeridge Resort.

A doctor’s note must be provided in order to receive a possible refund. Refunds will be pro-rated and a $75.00 + HST Administration fee will be applied.

General Refund Policy :

• No refunds after December 1st, 2026
• If a refund has been granted a $75.00 + HST administration fee will be applied
• If you purchased a Season Pass and never picked it up, you can receive a refund minus $75.00 + HST administration fee if you contact our Season Pass Coordinator at lessons@lakeridgeresort.ca by December 1st, 2026

Misplaced, Lost or Forgotten Passes :

Pass holders must not access hill facilities without their pass. A lift ticket will have to be purchased; no complimentary ticket will be issued.

Lost Pass :

First renewal is $100.00 + HST and second renewal is 50% + HST of original price.

• Additional costs will be applied if equipment is returned late
• All rental snowboards must be returned to the rental shop when going in for any break (i.e. food, coffee or washroom break)

Designated Lakeridge personnel have the authority to warn skiers/snowboarders/tubers/snowskater’s and, if necessary, remove their tickets or season passes for out of control or irresponsible skiing/snowboarding, being intoxicated or for any other act deemed unacceptable.