Refund Policy

No refunds or change requests will be issued on the day of your scheduled activity.

All refund requests must be made by email to  admin@lakeridgeresort.ca.   Please include your order number and specify the refund option you are requesting.   Review options below.

OPTION #1

Refund requests must be submitted by 12:00 PM the day prior to your scheduled activity.  We will process your refund using the same payment method, and an administration fee of 15% of the order total will be applied.

OPTION #2

Refund requests must be submitted by 12:00 PM the day prior to your scheduled activity. Full refund is provided as store credit that can be applied for future purchases.

NOTE:

• No refunds or change requests will be issued on the day of your scheduled activity.
• No refunds or change requests will be issued after 12:00pm the day before your scheduled activity.
• We do not guarantee snow conditions, weather conditions, open terrain or number of lifts operating.
• Please allow up to 2 business days for your refund to be processed.

Cancellations or changes must be done one week before start of programs. A $72.20 + HST Administration fee will be applied to all refunds. Programs begin on January 3rd & 4th.   No refunds after December 28th, 2025.

Lost tickets will not be replaced. Once purchased, you are responsible for your ticket. Please ensure it is securely fastened to the provided ski wire.

No refunds or change requests will be issued on the day of your scheduled activity.

All refund requests must be made by email to  admin@lakeridgeresort.ca.   Please include your order number and specify the refund option you are requesting.   Review options below.

OPTION #1

Refund requests must be submitted by 12:00 PM the day prior to your scheduled activity.      We will process your refund using the same payment method, and an administration fee of 15% of the order total will be applied.

OPTION #2

Refund requests must be submitted by 12:00 PM the day prior to your scheduled activity. Full refund is provided as store credit that can be applied for future purchases.

NOTE:

• No refunds or change requests will be issued on the day of your scheduled activity.
• No refunds or change requests will be issued after 12:00pm the day before your scheduled activity
• We do not guarantee snow conditions, weather conditions, open terrain or number of lifts operating.

There is an inherent risk when participating in Snow Sports. No refunds or credits will be issued due to injuries sustained at Lakeridge Resort.

A doctor’s note must be provided in order to receive a possible refund. Refunds will be pro-rated and a $72.20 + HST Administration fee will be applied.

General Refund Policy :

• No refunds after December 1st, 2025
• If a refund has been granted a $72.20 + HST administration fee will be applied
• If you purchased a Season Pass and never picked it up, you can receive a refund minus $72.20 + HST administration fee if you contact our Season Pass Coordinator at lessons@lakeridgeresort.ca by December 1st, 2025

Misplaced, Lost or Forgotten Passes :

Pass holders must not access hill facilities without their pass. A lift ticket will have to be purchased; no complimentary ticket will be issued.

Lost Pass :

First renewal is $100.00 + HST and second renewal is 50% + HST of original price.

• Additional costs will be applied if equipment is returned late
• All rental snowboard and snowblades must be returned to the rental shop when going in for any break (i.e. food, coffee or washroom break)

Designated Lakeridge personnel have the authority to warn skiers/snowboarders/tubers/snowskater’s and, if necessary, remove their tickets or season passes for out of control or irresponsible skiing/snowboarding, being intoxicated or for any other act deemed unacceptable.