Refunds are not guaranteed. Management will review each refund. A $60.00 + HST Administration fee will be applied to all refunds.
Walk-In Private Lessons, Beginner Group, 3 Person & 4 Person Lesson Packages
Lessons can be rescheduled/cancelled with no penalty by providing at least 24 hours notice. A $60.00 + HST administrative fee will be charged for lessons cancelled with-in 24 hours and/or no shows.
Lesson Programs: 7-week Group, 5 & 7 week Private Programs
Cancellations or changes must be done one week before start of programs. A $60.00 + HST Administration fee will be applied to all refunds. Programs begin on January 8th & 9th. No refunds after December 28th, 2021.
Medical Injuries Only (5 or 7 week Lesson Programs)
A doctor’s note must be provided in order to receive a possible refund. Refunds will be pro-rated and a $60.00 + HST Administration fee will be applied.
Lift Ticket and Rental Equipment
No refunds will be issued for lift tickets or rental equipment.
Lift Tickets that fall off:
If your ticket falls off, your ticket will not be replaced. You are responsible for your ticket after purchase.
SEASON PASS REFUND REVIEW
General Refund Policy:
- No refunds after December 23rd, 2021.
- If a refund has been granted a $60.00 + HST administration fee will be applied.
- If you purchased a Season Pass and never picked it up, you can receive a refund minus $60.00 + HST administration fee if you contact our Season Pass Coordinator at email@example.com by December 23rd, 2021.
COVID-19 Refund Schedule:
In the case of a government mandated lock down that results in a closure for 3 weeks or more the following refund policy will apply. Partial refunds, if eligible, will be calculated and provided at the conclusion of the 2021/2022 season.
Night Season Pass:
Partial refund will be the calculated by multiplying the price of a night only lift ticket by the number of nights Lakeridge has been open in the 2021/2022 season. This amount will be subtracted from the cost of your pass to determine the refund balance.
Full Season Pass:
Partial refund will be the calculated by multiplying the price of a day lift ticket multiplied by the number of days Lakeridge has been open in the 2021/2022 season. This amount will be subtracted from the cost of your pass to determine the refund balance.
If the partial refund calculation equates to a negative amount, no refund will be issued.
Example: Your night pass cost $300.00. We were open 15 days. An adult night lift ticket cost $56.00.
$56.00 x 15 days = $840.00 $300.00 – $840.00 = ($540.00)
Result: No refund
Example: Your night pass cost $300.00. We were open 3 days. An adult night lift ticket cost $56.00
$56.00 x 3 days = $168.00 $300.00 – $168.00 = $132.00
Result: Refund of $132.00
Misplaced, Lost or Forgotten Passes:
Pass holders must not access hill facilities without their pass. If the pass is misplaced or forgotten, please visit a Cashier to have your pass re-issued.
First renewal is $69.45 + HST and second renewal is 50% + HST of original price.
Rental Equipment Policy
- Additional costs will be applied if equipment is returned late.
- All rental snowboard and snowblades must be returned to the rental shop when going in for any break (i.e. food, coffee or washroom break)
Ticket Removal Policy
Designated Lakeridge personnel have the authority to warn skiers/snowboarders/tubers/snowskater’s and, if necessary, remove their tickets or season passes for out of control or irresponsible skiing / snowboarding, being intoxicated or for any other act deemed unacceptable.